KYC & Verification

Employer / recruiter accounts must complete entity KYC before publishing the first job posting. Candidates do not need to upload identity documents to apply for jobs — we only verify the mobile number or email you sign in with.

Background verification (BGV) of candidates is offered separately as an opt-in service through partner vendors and is governed by the consent flow on the candidate’s profile.

Two reasons. First, to keep candidates safe from fake postings, scams, and impersonation — if a recruiter cannot pass entity verification, we don’t allow them to reach candidates. Second, to honour our obligations under Indian tax (GST), the Information Technology Rules 2021, and the Digital Personal Data Protection Act 2023.

The exact set depends on the entity type you select on the KYC form:

• Sole proprietorship: GSTIN certificate + PAN of the proprietor.
• Partnership firm: GSTIN certificate + PAN of the firm.
• Private Limited / Public Limited / LLP: GSTIN certificate + PAN of the company + Certificate of Incorporation (CIN).
• Other: GSTIN + PAN at minimum; we may request additional evidence (board resolution, MoA, registration certificate) on a case-by-case basis.

You can attach up to ten additional documents per submission if you want to provide extra evidence (board resolutions, MoA, MSME certificate, ISO attestations, etc.).

• PDF, JPG, or PNG.
• Maximum 10 MB per file.
• Clear, full-page scans — not phone photos taken at an angle. Blurred or partial images are the most common rejection reason.
• The text on the document must be machine-readable. If the original was a printed form, scan at 300 DPI or higher.
• Do not redact or obscure any field on the document — we need the GSTIN, PAN, registered address, and company name fully visible.

Most submissions are reviewed within 1 business day. Our review pipeline is two-stage:

1. Automated check (within minutes) — an AI model reviews the documents for legibility, format consistency, tampering signals, and matches the GSTIN / PAN against the company name you supplied.
2. Human admin review (within 1 business day) for anything the model didn’t pre-approve, plus a sampled subset of pre-approved submissions for quality control.

You will receive an email at the address on the recruiter account when the verdict is final.

The submission goes through these states:

• pending — received and queued for review. You’ll see the status under Employer → KYC.
• under_review — either the AI model has flagged something for human review, or a quality-control sample was selected.
• approved — you can now post jobs without the unverified-account banner.
• rejected — with a written reason. You can re-submit after fixing what was flagged. Common reasons: illegible scan, mismatched company name, GSTIN status inactive, CIN missing for a private/public limited company.
• superseded — replaced by a newer submission.

KYC submission and review are free. There is no per-submission fee and no monthly subscription required to complete verification. KYC is a prerequisite for posting jobs — the free tier as well as paid tiers must complete it.

You can create a job posting in draft state, but you cannot publish it (i.e. make it visible to candidates) until KYC is approved. This applies to all tiers including paid plans — payment does not unlock publication; KYC approval does.

• Documents are stored in a private, access-controlled object store (Supabase Storage in our Mumbai region). They are not publicly accessible — only the assigned admin reviewer and your own recruiter account can access them.
• Documents are encrypted at rest and access is logged. Every read produces an entry in our internal audit log.
• The AI model used for the automated review processes documents ephemerally — the document content is not used to train the model.
• Retention: approved submissions are retained for as long as the employer account is active, plus 7 years for GST audit purposes. Rejected submissions are retained for 90 days for appeals, then purged. Superseded submissions follow the retention of the superseding submission.

Yes. If your submission is rejected and you believe the decision was incorrect:

1. Re-submit with the issue addressed — this is the fastest path for fixable problems (illegible scans, missing CIN, etc.).
2. Email hello@masterjobs.com with subject [KYC] Appeal and your submission reference. Appeals are reviewed within 3 business days by an admin who was not involved in the original decision.
3. For grievances under DPDPA 2023 or the IT Rules 2021, the formal channel is the Grievance Officer at /grievance.

Candidate identity is verified at sign-up by mobile-number or email OTP. We do not ask candidates to upload Aadhaar, driver’s licence, or passport documents to use Master Jobs.

When an employer requests background verification (BGV) for a shortlisted candidate, that’s a separate, opt-in flow handled by partner BGV vendors, with explicit candidate consent collected for each verification, and governed by our Privacy Policy.

Our entity-KYC flow today is built for Indian-registered employers (GSTIN + PAN + optional CIN). For employers headquartered outside India who want to hire from India, contact hello@masterjobs.com with subject [KYC] Non-India employer and we’ll walk you through the document equivalents we accept (Certificate of Incorporation in your jurisdiction, tax-registration number, board resolution authorising the recruiter on Master Jobs).