Grievance Officer

The Grievance Officer is the designated point of contact for the following matters:

• Personal-data grievances under the Digital Personal Data Protection Act (DPDPA) 2023 and the DPDP Rules 2025 — access, correction, erasure, withdrawal of consent, data portability, complaints about how we handle your data.
• Intermediary obligations under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — takedown requests for content that violates our policies or the law.
• Complaints about platform conduct — fake postings, harassment, fraud, scams, impersonation, discriminatory job listings.
• Escalations from the support team for unresolved support tickets after 14 days.

Use the form below for the simplest path. It opens your mail client with a structured draft addressed to grievance@masterjobs.com. Or, if you prefer, send a free-form email directly with the subject line [Grievance] and include:

• Your full name, the email address or mobile number on your Master Jobs account, and the best reply-to channel.
• A clear description of the grievance — what happened, when, who was involved, what redress you are seeking.
• Any URLs, screenshots, or order references that help us investigate.
• For data-protection grievances, the data subject (yourself or the person you are acting on behalf of) and the right being exercised.

Per the IT Rules 2021 and the DPDP Rules 2025, the Grievance Officer:

• Acknowledges every grievance within 24 hours of receipt.
• Resolves the grievance within 15 days of receipt, or within the shorter statutory window applicable to the specific matter (e.g. 36 hours for content takedown of certain categories under the IT Rules).
• Provides a written explanation if more time is genuinely needed, with the expected resolution date.

If the Grievance Officer's response does not resolve the matter, you have the following further avenues:

• Data Protection Board of India — the statutory authority under the DPDPA 2023 hears appeals on data-protection grievances. Filings are made online once the Board's portal is operational; until then, the Ministry of Electronics and Information Technology accepts complaints at meity.gov.in.
• Grievance Appellate Committee (GAC) under the IT Rules 2021 hears appeals on intermediary content decisions within 30 days of the Grievance Officer's reply, at gac.gov.in.
• Consumer forums remain available for consumer-protection matters under the Consumer Protection Act, 2019.
• Local supervisory authority — if you are resident in the EEA, UK, California, or other jurisdictions with their own data-protection authority, you can also complain there.

Grievances can be filed in English or Hindi. We accept Arabic and Spanish on best-effort basis (translation may add 1–2 days to resolution). We do not turn away a grievance for being filed in any other language; we will engage a translation service promptly.

• Privacy Policy — what data we collect, how we use it, your data-subject rights.
• Terms of Service — the rules that govern use of the platform.
• Refund & Cancellation Policy — refund and cancellation grievances.
• Cookie Policy — what cookies we set and how to control them.